Green runs
planning & browsingDo I need an account to plan a trip?
No. You can build a plan, browse lodging and activities and fill your cart without signing up. You only enter your details at checkout, when a booking needs them.
Where is my plan saved?
On your device. That is why your plan works offline. It is also why deleting the app erases it. If you switch phones, use your device’s backup and restore so your app data comes with you.
Does adding something to my cart hold it?
No. The cart is a shortlist. Availability and prices are confirmed only at checkout, so book popular lodging early in peak season.
Blue runs
checkout & paymentMy payment failed. What now?
Check your card details and connection, then try again. Some banks block mountain-resort or foreign-currency charges until you approve them in the bank’s app. If you were charged but have no confirmation, email us your booking date and the item name. Never send us your full card number.
Where is my booking confirmation?
You will find it saved in the app after checkout. The provider usually emails it to you as well, to the address you entered. Check your spam folder if it hasn’t arrived.
Who exactly did I book with?
Your contract is with the lodging or activity provider, and their name appears on the confirmation. See our Terms of Use for how this works.
Black diamonds
changes, refunds & dataCan I cancel or change a booking?
That depends on the provider’s cancellation policy, which is shown at checkout and on your confirmation. Contact the provider first. If you can’t reach them, write to us and we will help.
The lifts closed because of weather. Do I get a refund?
Each provider sets its own rules for weather and closures. We cannot issue refunds for providers’ services, but we can point you to the right contact.
What data do you hold about me?
Very little. Plans and carts stay on your phone. Booking details go to the provider and the payment processor only when you check out. Read the full Privacy Policy.